Thank you for choosing a 24K Property Management property! We will do our best to ensure that your tenancy is a great one. To do this we must work together.
THANK YOU FOR CHOOSING A 24K PROPERTY
We will do our best to ensure your tenancy is a great one. To do this, we must work together. Please read below.
Please take a moment to review the move in package provided to you, if you have not already. If you've misplaced it, you may download the forms here at anytime. You will find information regarding:
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Move in and move out instructions
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What to do if a roommate is moving out
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Ways to get your full security deposit back
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General rules for living in the property
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Lastly, the consumer affairs booklet, so you can be informed of your rights as a tenant
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Help us help you by keeping us informed of any needed or preventative maintenance items, as soon as possible. No item is too big or small.
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When you contact us, please let us know what property you are leasing, thoroughly explain the situation, and let us know what days and times you are available to meet the vendor. You may contact the manager directly or fill out the contact form.
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We will attempt to diagnose over the phone on certain items. Please be open to any suggestions we may have.
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If necessary; we will create a work order and dispatch a repairman. The vendor will call you directly to set up a good time. If it is later in the day you may not get a call until the following day depending on the schedules of the vendor.
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You will need to be available to allow access to the property with the vendor. Once they have diagnosed the problem, if it is a simple fix they will most likely be authorized to perform the repair immediately. However in many cases we need to get authorization from the Owner, which can take a day or two. Please be patient with this process. Once approved we can get the issue taken care of. Please call us if a vendor has not contacted you within a day of requesting a maintenance item.
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Other Resources:
The following outlines a list of utility companies that you may need to contact to get yourself hooked up and dialed in
Gas, Electric, Water:
San Diego Gas & Electric: www.sdge.com
(800)-411-SDGE (7343)
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San Diego County Water Authority: www.sdcwa.org
Cable, Phone, or Internet
Time Warner Cable: www.timewarnercable.com
Cox Communications: www.cox.com
AT&T: www.att.com